Terms of Service

1. Agreement & Acceptance

By accessing or using Skardu ("Service", "Platform", or "We"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

You must be at least 18 years old or have legal capacity to enter into contracts in your jurisdiction. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Service Description

Skardu provides automated demo reminder services through email, SMS, and voice calls. The Service:

• Automatically detects scheduled demos from connected calendar services
• Sends automated reminder messages based on your configured templates and timing
• Provides analytics and tracking for sent communications
• Integrates with third-party services (Calendly, SMTP email providers, Twilio, etc.)

Service Limitations: Skardu does not guarantee:

• 100% email deliverability or SMS/voice call completion
• Specific reduction in no-show rates
• Uninterrupted service availability
• Compatibility with all email providers or systems

4. Account Terms

When you create an account with us, you must:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access or security breaches
• Accept responsibility for all activities that occur under your account
• Not share your account with others or create multiple accounts

You are responsible for safeguarding API keys, OAuth tokens, and any other credentials associated with your account and connected integrations.

5. Integration & Third-Party Services

The Service integrates with various third-party platforms including but not limited to:

• Calendar services (Calendly)
• Email services (SMTP providers)
• Communication services (Twilio for SMS and voice)

You acknowledge that:

• You are responsible for maintaining active accounts with these third-party services
• Skardu is not liable for any failures, changes, or issues with third-party services
• You must comply with the terms of service of all integrated third-party platforms
• You grant Skardu necessary permissions to access these services on your behalf
• Third-party services may have their own costs which are separate from Skardu fees

6. Data Usage & Privacy

Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We process data solely to provide the Service
• We do not sell or rent your personal data to third parties
• We implement industry-standard security measures
• You retain ownership of your data and content
• We may retain certain data as required by law or for legitimate business purposes

7. Acceptable Use Policy

You agree not to use the Service to:

• Send spam, bulk unsolicited messages, or deceptive communications
• Harass, threaten, or harm others
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to our systems
• Engage in any activity that disrupts or interferes with the Service
• Exceed reasonable usage limits or abuse the Service
• Resell or redistribute the Service without authorization

We reserve the right to suspend or terminate accounts that violate this policy without notice.

8. Payment Terms

Free Trial

• All new users receive a 14-day free trial with full access to all features
• No credit card required during the trial period
• You can test all functionalities and integrations during the trial
• Trial automatically expires after 14 days unless you upgrade to a paid plan

Lifetime Deals (LTD)

• Lifetime Deal purchases are one-time payments for lifetime access
• Access continues as long as the Service operates
• Features included are those specified at time of purchase
• No guarantee of future features unless explicitly stated
• Covered by our 14-day money-back guarantee (see Refund Policy below)

Subscriptions

• Subscription fees are billed in advance on a recurring basis
• You authorize automatic charges to your payment method
• Price changes will be notified 30 days in advance
• Non-payment may result in service suspension
• Covered by our 14-day money-back guarantee (see Refund Policy below)

Refund Policy

9. Intellectual Property

Skardu Property: The Service, including its original content, features, and functionality, is owned by Skardu and protected by international copyright, trademark, and other intellectual property laws.

Your Content: You retain all rights to your content (templates, messages, data). By using the Service, you grant us a limited license to process and transmit your content solely to provide the Service.

Feedback: Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation to you.

10. Disclaimers & Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, secure, or error-free
• Results obtained will be accurate or reliable
• Any specific reduction in no-show rates will be achieved

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

11. Indemnification

You agree to defend, indemnify, and hold harmless Skardu, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Any content you submit or transmit through the Service
• Claims related to unauthorized communications sent using the Service

12. Termination

By You: You may terminate your account at any time through the account settings or by contacting support. If you terminate within 14 days of purchase, you may request a refund under our money-back guarantee.

By Us: We may suspend or terminate your account immediately for:

• Violation of these Terms or Acceptable Use Policy
• Legal compliance reasons
• Extended periods of inactivity
• Non-payment of fees
• Fraudulent or illegal activity

Upon termination, your right to use the Service will cease immediately. We may delete your data after 30 days unless legally required to retain it.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the new Terms on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

Continued use of the Service after changes constitutes acceptance of the modified Terms. If you disagree with the changes, you should discontinue use of the Service.

14. General Provisions

Governing Law

These Terms shall be governed by the laws of the United States and the State of Delaware, without regard to conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Skardu regarding the use of the Service.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15. Specific Service Disclaimers

Email Services

• Email deliverability depends on multiple factors beyond our control
• Spam filters, blocklists, and recipient settings may affect delivery
• We do not guarantee inbox placement

SMS/Voice Services

• SMS and voice services are provided through your Twilio account
• You are responsible for Twilio costs and compliance
• Carrier filtering and blocking may affect delivery
• International messaging subject to additional restrictions

Calendar Synchronization

• Calendar sync accuracy depends on third-party APIs
• Delays in synchronization may occur
• Private or restricted events may not be accessible

Template Variables

• Accuracy of merge variables depends on data quality from integrated services
• Missing or incorrect data may result in incomplete messages
• You are responsible for testing and verifying template output

16. Contact Information

For questions about these Terms of Service, please contact us at: